The Mounting Frustration of Bank Customers - The Willis Report 11.22.2011 |
Synopsis
Gerri Willis on the growing anger of bank customers over rising fees and declining customer service, based on the 2011 Retail Bank Vulnerability Study from cg42.
About cg42
cg42 is a rapidly growing, boutique management consulting firm that helps clients effectively create demand through customer-led growth strategies. We are passionate about helping our clients move beyond the rhetoric of marketing today, operating under a model that is based on strong discipline, purpose, and objectivity. Our expert team is comprised of senior professionals with vast industry experience, having successfully worked with major global brands in the financial services, professional services, technology, telecommunications, healthcare, and consumer goods and services sectors. For more information, please visit: www.cg42.com. And remember – Don’t Panic.
###
Media Contact:
Gail Scibelli, 617.986.5019
